Terms of Service

These terms govern your use of Dragun (“Dragun”, “we”, “us”). By creating an account or using the service, you agree to them on behalf of your business. If you do not agree, please do not use Dragun.

What Dragun is — and is not

Dragun is software that helps you follow up on receivables you are already owed. You remain the business of record and the payee at all times. Dragun is not a collections agency, not a debt buyer, and does not purchase, own, or take assignment of your receivables. Payments your customers make go directly to you through our payment processor.

Who can use it

Dragun is for businesses and the people they authorize. You must be able to enter into a contract and use the service for legitimate business purposes related to your own customer relationships.

Your responsibilities

• You confirm that the balances you add are genuinely owed to you and that you have a lawful basis to contact each person you import.
• You will comply with applicable law, including Canada's Anti-Spam Legislation (CASL), consent requirements, and quiet-hour and do-not-contact rules.
• You will honor opt-out, pause, and dispute requests promptly.
• You are responsible for keeping your account credentials secure.

Acceptable use

You agree not to use Dragun to harass, threaten, or mislead anyone; to contact people you are not lawfully entitled to contact; to pursue debts that are not your own; or to send unlawful, deceptive, or abusive content. We may suspend accounts that put recipients or the platform at risk.

Reminders sent on your behalf

When you schedule a cadence, you authorize Dragun to send email, text, and call reminders to the contacts you provide, using the content and timing made available in the product. You are the sender of record for those messages and remain responsible for their lawful use.

Fees and payments

Pricing, any subscription fees, and any application fees applied to recovered payments are described at sign-up or in your plan. Payment processing is provided by a third-party processor subject to its own terms. Taxes are your responsibility unless stated otherwise.

Intellectual property

Dragun and its software, design, and content remain our property. You keep ownership of the data you bring in. You grant us a limited licence to process that data solely to provide the service to you.

No guarantee of recovery

Dragun helps you follow up consistently and respectfully, but we do not guarantee that any particular balance will be paid. Nothing in the product is legal, tax, or financial advice.

Disclaimers and liability

The service is provided “as is” without warranties of any kind to the maximum extent permitted by law. To the extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us for the service in the three months before the claim arose.

Indemnification

You agree to indemnify and hold Dragun harmless from claims arising out of your use of the service, the data you provide, or your non-compliance with applicable law, including CASL and privacy obligations.

Termination

You may stop using Dragun at any time. We may suspend or end access for breach of these terms or to protect recipients or the platform. On termination, you may request export or deletion of your data, subject to records we are required to keep.

Governing law

These terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable there, without regard to conflict-of-law rules.

Changes

We may update these terms; the “last updated” date above will reflect changes, and continued use after an update means you accept the revised terms.